Delivery Terms & Conditions
All delivery prices advised are to UK mainland excluding Northern Ireland, Highlands and Islands where we require you to contact us before ordering, due to deliveries taking longer in transit. If the goods are damaged upon delivery please contact us within 24 hours of receiving the goods so we can deal with the matter as soon as possible in accordance with your legal rights.
We send our orders on a next day delivery option using the couriers DPD or DHL, but there is no guaranteed time slot for delivery and some deliveries can be delivered up until 8pm.
In some rare cases delivery can take 2 days to arrive to you, we will ensure that there are enough frozen ice packs in every box to keep everything chilled for up to 48 hours just in case of a delay but we cannot be held responsible for any frozen items that may have started to defrost.
When you place your order you will be asked where you would like your order to be left if you are out. If we or our courier have left the items in your chosen safe place and they go missing or are tampered with we hold no responsibility for this.
Collection (Free)
- Monday – Friday: 09:00 – 13:00
- Orders must be placed at least 24 hours in advance
Customer Responsibility
Please be aware that the delivery couriers we use will only deliver to your door and it is the customer’s responsibility to take the goods inside. On delivery of the goods please inspect for any damage. If the goods or any contents are missing, lost or damaged in transit please contact us within 24 hours by email Us@Soleofdiscretion.co.uk or by telephone 01752 657528.